Privacy policy

Privacy Policy

This Privacy Policy describes how The Sofa Company (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://www.thesofacompany.ca/ (the “Site”).

Contact

If you have any questions, would like more information about our privacy practices, or wish to make a complaint, please contact us:

  • Email: thesofacompanycanada@gmail.com
  • Phone: 416.665.6161
  • Mail: 4884 Dufferin Street, Unit 1, Toronto ON M3H 5S8, Canada
  • Online: Contact form available on our website

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Device Information

We collect information automatically when you access our Site, including:

  • Web browser, IP address, time zone
  • Cookie information
  • Pages viewed, products viewed, and search terms
  • How you interact with the Site

Purpose: To ensure the Site functions properly and to improve performance and user experience.

Technologies used: Cookies, log files, pixels, and similar tracking technologies.

Disclosure: This information may be shared with Shopify and analytics/advertising partners such as Google and Meta.

Order Information

When you make a purchase, we collect:

  • Name, billing address, shipping address
  • Payment information (processed securely via Shopify Payments, including Visa, Mastercard, American Express, and Shop Pay)
  • Email address and phone number

Purpose:

  • Process and fulfill your order
  • Arrange delivery (including local, courier, or white glove delivery within the GTA)
  • Communicate with you about your order
  • Prevent fraud and ensure secure transactions

Disclosure: Shared with Shopify, payment processors, and shipping/delivery providers.

Customer Support Information

When you contact us, we may collect:

  • Name, email address, phone number
  • Any information you provide through email, phone, or contact form

Purpose: To provide customer service and respond to inquiries.

Sharing Personal Information

We share your personal information with trusted service providers to operate our business, including:

  • Shopify (store platform and payment processing)
  • Delivery and logistics providers
  • Analytics providers such as Google
  • Advertising platforms such as Meta Platforms

We may also disclose information:

  • To comply with applicable laws and regulations
  • To respond to legal requests
  • To protect our rights

Behavioural Advertising

We may use your personal information to provide targeted advertisements and marketing communications.

This may include:

  • Google Analytics to understand how customers use our Site
  • Advertising platforms such as Meta (Facebook/Instagram) to show relevant ads

You can opt out of targeted advertising:

You can also opt out through the Digital Advertising Alliance:
https://optout.aboutads.info/

Using Personal Information

We use your personal information to:

  • Provide and deliver products
  • Process payments
  • Communicate with you
  • Improve our website and services
  • Send updates, promotions, and marketing (you can opt out at any time)

Cookies

We use cookies to improve your browsing experience and support core site functionality such as shopping cart and checkout.

These include:

  • Essential cookies (required for the website to function)
  • Analytics cookies (to understand usage)
  • Advertising cookies (to deliver relevant ads)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders
  • Meet legal, tax, and accounting requirements
  • Resolve disputes

You may request deletion of your information at any time by contacting us.

Your Rights

If you are a Canadian resident, your personal information is handled in accordance with PIPEDA.

You have the right to:

  • Access the personal information we hold about you
  • Request corrections
  • Request deletion (subject to legal requirements)

To exercise these rights, contact us using the information above.

Do Not Track

Please note that we do not alter our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons.

Complaints

If you have concerns about how we handle your personal information, please contact us first.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:
https://www.priv.gc.ca/

Last Updated

April 2026