Terms of service

Terms of Service

This website is operated by The Sofa Company (“we”, “us”, or “our”). By visiting or purchasing from https://www.thesofacompany.ca/ (the “Site”), you agree to the following Terms of Service (“Terms”).

Please read these Terms carefully before using our Site.

1. Use of Our Website

By using this Site, you confirm that you are the age of majority in your province of residence.

You agree not to:

  • Use the Site for any unlawful purpose
  • Interfere with the security or functionality of the Site
  • Transmit any harmful or malicious code

We reserve the right to refuse service or terminate access at any time for violations of these Terms.

2. Products and Availability

All products are subject to availability and may be limited in quantity.

We reserve the right to:

  • Limit or cancel orders at our discretion
  • Discontinue products at any time
  • Change product pricing or descriptions without notice

We make every effort to display products as accurately as possible; however, we cannot guarantee that your screen will display colours or textures exactly as they appear in person.

3. Product Representation

Due to the nature of furniture and materials:

  • Colours, textures, and finishes may vary slightly from images shown online
  • Natural materials (including leather and wood) may have unique markings, grain variations, or slight inconsistencies
  • Dimensions may have minor variations

These differences are not considered defects.

4. Orders and Payment

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay

You agree to provide accurate and complete billing and contact information for all purchases.

We reserve the right to refuse or cancel any order, including those that appear to be placed by resellers or distributors.

5. Shipping and Delivery

We offer:

  • Local delivery within the GTA
  • Third-party courier delivery
  • White glove delivery services (where applicable)

Important Delivery Terms:

  • Delivery timelines are estimates and not guaranteed
  • Delays may occur due to supply chain, weather, or logistics factors
  • Customers are responsible for ensuring that items can fit through entryways, hallways, elevators, and staircases
  • Additional fees may apply for difficult access, missed deliveries, or rescheduling
  • Risk of loss transfers to you upon delivery

White glove delivery teams will make reasonable efforts to place items in your desired location but are not responsible for:

  • Structural limitations of the space
  • Removal of existing furniture (unless explicitly arranged)
  • Damage resulting from inadequate access or pre-existing conditions

6. Returns and Exchanges

All returns and exchanges are governed by our Refund Policy:
https://www.thesofacompany.ca/policies/refund-policy

Please review this policy carefully before making a purchase.

7. Accuracy of Information

We do our best to ensure all information on our Site is accurate. However, errors may occur, including:

  • Pricing errors
  • Product descriptions
  • Availability

We reserve the right to correct any errors and cancel orders if necessary.

8. Third-Party Services

Our Site may include links to third-party websites or services. We are not responsible for their content, policies, or practices.

9. User Submissions

If you submit reviews, feedback, or other content:

  • You grant us the right to use, reproduce, and publish it
  • You confirm that your content does not violate any laws or third-party rights

10. Personal Information

Your submission of personal information is governed by our Privacy Policy:
https://www.thesofacompany.ca/policies/privacy-policy

11. Prohibited Uses

You may not use the Site:

  • For any unlawful or fraudulent purpose
  • To violate intellectual property rights
  • To transmit malware or harmful code
  • To collect or misuse personal information of others

We reserve the right to terminate access for violations.

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available,” except where required by law.

We do not guarantee:

  • That the Site will be uninterrupted or error-free
  • That product descriptions or other content are completely accurate

13. Limitation of Liability

To the fullest extent permitted by law, The Sofa Company shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of the Site
  • Purchase or use of products
  • Delivery delays or issues

Where liability cannot be excluded, it will be limited to the maximum extent permitted under applicable law.

14. Indemnification

You agree to indemnify and hold harmless The Sofa Company from any claims arising from:

  • Your breach of these Terms
  • Your misuse of the Site
  • Your violation of any laws or third-party rights

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

16. Changes to Terms

We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of those changes.

17. Contact Information

If you have questions about these Terms, please contact us:

Last Updated

April 2026